Should you have a support issue, please use the following as a support guideline in order that we may continue to provide all of our customers with the premium level of support that each have come to expect.

We would first ask that you review any notes or documentation received at the time of your purchase, and/or you may review our FAQ section to see if the answers you seek are available and can provide any assistance. Should this fail, you can try our live on-line chat assistant or forward an email outlining the problem you are currently experiencing. If any of these options do not resolve your problem, we then recommend using our Support Ticketing request service. All requests are logged, tracked and dealt with in a priority severity level process.

Should you still need to speak directly with one of our support agents, please call our toll free help desk line at (866) 723-4411.

Answers to many questions (as well as lots of tips and how-tos) can be found in the FAQ section, organized by topic. See what questions others have asked.

Have a question you would like to ask directly?

Click on our On-Line assistance to have one of our chat line operators answer any hardware/software related questions you may have.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.